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1 xbit Help Center – Get fast solutions for all account, payment, and betting issues

Find answers to all your questions right here. From registration to withdrawals – detailed guides covering everything you need.

What do you need help with?

Most Frequently Asked Categories

Account & Registration

Help with creating a new account, verification, and login issues.

  • How to create a new account
  • Phone number verification process
  • What to do if you forget your password
  • Multiple Accounts Policy

Deposits & Payments

A complete guide to adding funds via bKash, Nagad, Rocket, and bank transfer.

  • How to deposit via bKash
  • Payments via Nagad and Rocket
  • What to do if a deposit fails
  • Minimum Deposit Limit

Withdrawals & Payouts

How quickly you'll receive your winnings and how the withdrawal process works.

  • How to submit a withdrawal request
  • How long until I receive my money
  • Withdrawal limits and conditions
  • Why KYC verification matters

Bonuses & Promotions

Terms and conditions for welcome bonuses, free bets, and cashback offers.

  • How to Claim the Welcome Bonus
  • What is a Wagering Requirement
  • How to Use Free Bets
  • Conditions for Receiving Cashback Offers

Betting & Games

Help with placing bets, understanding odds, and navigating games.

  • How Do I Place My First Bet
  • How Live Betting Works
  • Cancelling or changing a bet
  • Using the Cash Out option

Security & Privacy

Account security, two-factor authentication, and keeping your personal information safe.

  • Enable Two-Factor Authentication
  • Report a suspicious login
  • Update personal information
  • How to close your account
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Depositing via bKash and Nagad – Step by step

A user from Barisal was a bit hesitant when making their first deposit at 1 xbitwas a little hesitant about making a deposit for the first time. But the entire process took just three minutes. This guide is made for first-time users just like them.

1

Log in to your account

Using your username and password, 1 xbitLog in to

2

Go to the Deposit option

Click the "Deposit" button on your dashboard and select a payment method.

3

Enter amount and number

Enter the amount you wish to deposit along with your bKash or Nagad number.

4

Verify with OTP

Confirm the payment using the OTP code sent to your phone.

5

Check balance

Within minutes, your 1 xbit will be added to your wallet.

Good to Know

Deposits are generally free of charge, though payment gateway fees may apply. Minimum deposit is ৳300.

1 xbit

"I was placing bets by the sea in Cox's Bazar — the bKash payment went through in under two minutes."

— Rahela Begum, Cox's Bazar

Payment methods and processing times

1 xbit We support the most popular payment methods in Bangladesh. The table below lists the processing time and limits for each method.

Payment Method Deposit time Withdrawal Time Status
bKash Instant 1–3 hours Active
Nagad Instant 1–3 hours Active
Rocket Instant 2–6 hours Active
Bank Transfer 1–2 hours 1–3 business days Processing
Credit/debit card 5–15 Minutes 3–5 business days Active
Crypto (USDT) 10–30 minutes 1–2 hours Fastest

KYC verification must be completed before your first withdrawal. Once verified, future withdrawals will be processed faster.

Account Security & Verification

When someone checks their balance on mobile at a Dhaka night market 1 xbitlogging in, knowing the security measures that keep your account protected gives you real peace of mind. Follow the steps below to keep your account secure.

Mobile Verification

Verifying your mobile number during registration is mandatory. It also comes in handy if you ever need to recover your account.

Strong password

Create a password with at least 8 characters, mixing uppercase and lowercase letters, numbers, and special characters. Change it regularly.

KYC Documents

Complete KYC by uploading a photo of your National ID or passport. This is required before making a withdrawal.

Two-factor authentication (2FA)

Enable 2FA in Settings. You'll be prompted for an additional code each time you log in, adding an extra layer of security to your account.

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Common Issues & Solutions

1 xbit You may occasionally run into minor issues while using the platform. Most of the time these can be fixed on your own. Below are the most commonly reported problems and their solutions.

  • Can't log in: Double-check your password and make sure Caps Lock is off. If needed, use the "Forgot Password" option to reset it.
  • Deposit failing: Check that your mobile banking account has sufficient balance and that you haven't reached your daily transaction limit.
  • Page not loading: Clear your browser cache. Try a different browser. Check your internet connection.
  • Bet not submitting: Make sure your wallet has sufficient balance. Bets are no longer accepted once an event has started.
  • Withdrawal stuck: Check that KYC is complete and that you've met the wagering requirements.
  • Bonus not credited: Make sure you've entered the bonus promo code correctly and review the terms and conditions.
  • Account suspended: Contact support immediately. Having multiple accounts is a violation of our terms.

Contact Us Directly

If your issue isn't resolved, our support team is always ready to help

Live Chat

Use live chat for the fastest support. Average response time is under 2 minutes.

Active 24/7

Email Support

For detailed issues, reach out via email. Responses are typically provided within 2–6 hours.

support@1xbit-taka.com

FAQ Page

Visit our detailed FAQ page for answers to common questions. Most issues can be resolved right there.

View FAQs

Frequently asked questions

Check the questions below for quick answers

1 xbitYou must be at least 18 years old to open an account. A national ID must be submitted through the KYC process for age verification. Any account found to belong to a minor will be closed immediately.

Deposits via bKash and Nagad are usually instant. Bank transfers may take 1–2 hours and credit cards 5–15 minutes. If your deposit hasn't arrived within 30 minutes, please contact support.

Click the "Forgot Password" link on the login page. Enter the mobile number you used during registration. You'll receive an OTP — use it to set a new password. The whole process takes about 2 minutes.

Yes, KYC must be completed before your first withdrawal. Upload photos of the front and back of your National ID or passport. Verification is typically approved within 24 hours. Once verified, it won't be required for future withdrawals.

Wagering requirement means you need to wager your bonus a set number of times before you can withdraw it. For example, a 10x wagering requirement on a ৳100 bonus means you need to place ৳1,000 in bets. Each bonus has its own terms, so read the details carefully before claiming.

1 xbithas a mobile-optimized website that works seamlessly on any smartphone browser. No separate app download is needed. Open the site in your browser and use the "Add to Home Screen" option for an app-like experience.

Two separate accounts can be used on the same device, but one person having two accounts is strictly prohibited. Two family members may each create their own account using different phone numbers and identification.

Yes. 1 xbit-'s support team includes Bangla-speaking agents who assist Bangladeshi users in their own language. Just write in Bangla on live chat and you'll get a reply in Bangla.

Gamble responsibly

1 xbit believes betting is entertainment, not addiction. We want our users to enjoy themselves within their limits.

Set Time Limit

Decide in advance how long you want to play each day. Set a session time limit in your settings.

Set a budget

Only bet what you can afford to lose. Never gamble with money meant for household expenses.

Take a Break

Take breaks instead of playing non-stop. You can also set a temporary break from the Settings menu.

Get Help

If you're having trouble controlling your betting, contact support or Responsible Gaming Visit the page.

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